Vorticy, Inc. Policies
Please visit our shipping page for details. When shipping to a residence, items will ship using FedEx home Delivery service. When shipping to a business, items will ship using FedEx Ground. Please note, that we may offer expected delivery times which is based on an estimate provided by our carriers. We do not guarantee these estimates. We do guarantee that when requested, we will ship by a certain date. Please see the handling times below.
Order Processing and Handling Time
We normally ship orders out next day. Orders received on Friday will ship on Monday. Custom orders take a few extra business days. The exception is during the months of April, May, June, July, August and December when some orders may take 5 business days or more to ship from our facility. Please plan ahead if you need a stock or custom set during these months. Please contact us if you absolutely need it by a certain date.
Approximate Standard Shipping Transit Time
> West Coast: 1-3 business days
> Midwest: 3-6 business days
> East Coast: 4-6 business days
If you would like your order shipped faster, let us know. FedEx offers 2-Day and Overnight shipping, but this is usually 2-3 times more expensive than the standard shipping rate. If you want to know how long it will take to get your set, use our contact form and give us some details as to what you want and your shipping address.
When placing an order for the board sets, select where the item will be shipped to. Shipping charges will be calculated once the items are added to the cart and a zip code has been entered.
We can ship bag sets and recycle sets to P.O. Boxes using our standard rates; However, to ship other items, like board sets, shipping charges will be greater than that quoted on our website. Please contact us for a quote prior to ordering.
We can ship to Canada and non-contiguous U.S. states but the order must be at least $100, not including shipping. Shipping charges will be greater than that quoted on our website. Please contact us for a quote prior to ordering.
If the product is defective, please use our contact form and we will email you instructions on returning the product within 30 days of you receiving the order.
If the product is in new condition, customers may request a refund within 30 days of receiving their order. The customer is responsible for shipping costs associated with sending the product back to our facility. Once received, we will issue a refund. There is a 15% restocking fee. There are no refunds for orders that require customization, such as logos.
Customers may cancel an order prior to shipment of stock items and prior to manufacture of custom orders. Please use our contact form.
Vorticy, Inc. is committed to protecting the privacy of its customers. We have taken strong measures to ensure that the information we gather from you will be secure and confidential. This policy applies to the Vorticy websites only.
Your information: Why we need it. What do we do with it.
When you order something from Vorticy Inc., we gather your name, email address, mailing address, phone number, credit card number and expiration date. This information allows us to fill your order and keep you updated on its progress.
If you register with us, we also store your user name and password for your future ease of sign-in. This means you won’t have to re-enter your address and information each time you order from Vorticy. In registration, there is optional demographic information you can enter that we use to better serve our customers by designing products that fit their lifestyles. You also have the option to receive promotions and new product announcements via email – but only if you want to. As described below, you may opt out of receiving such promotional emails at any time.
Occasionally we offer contests, surveys and other features on our website that ask you to provide your information. When you choose to respond to these requests, the information you enter may be used as designated above, or may be provided to third parties as necessary to meet prize fulfillment or other aspects of the contest or offer. Your participation in any survey, contest or other request is entirely voluntary.
For your protection
We make sure that every online transaction with our customers meets our high standards of privacy and security. We do this by using Google’s secure server that encrypts all of your confidential information before you send it. In addition, we take strong measures to protect all customer data against unauthorized access. Of course, there is no such thing as “perfect security” on the Internet and no data transmission can be guaranteed secure. Although we will take the steps set forth above to protect your personally identifiable information from loss, misuse, or alteration by third parties, you should be aware that there is always some risk involved in transmitting information over the Internet. As a result, while we strive to protect your personally identifiable information. Vorticy cannot and does not ensure or warrant the security of any information you transmit to us or via our website, and you do so at your own risk.
Sharing your personal information
A word about cookies
Cookies are small bits of information that are stored by your browser on your computer’s hard drive. Vorticy’ cookies allow us to recognize a shopper who should be given a promotional discount. We can also recognize a returning shopper and make product suggestions, if you choose. We do not place any personal or confidential information in your cookies.
Changes to this policy
Privacy as it applies to the Internet is a dynamic, rapidly developing area. We may change this policy from time to time to address new issues and reflect changes in our website or applicable law. We will post those changes here at www.VorticySports.com (and such changes become effective upon posting). Please refer back to this policy regularly.
Your acceptance of these terms
If you have any concerns or questions, please feel free to contact us.