Help is Here
Below you will find information on specific topics and helpful information.
Website and Ordering:
EMAIL & LOGIN: Need help logging in, confirming and order or checking your order status? Sometimes our customers do not receive emails from us. If you check your junk/spam box and find our email, please be sure to mark it as not junk or spam. If you have your emails sent to your phone from a Hotmail, MSN, Yahoo, AOL or other account, then be sure to login directly to those sites to check to see if our emails are getting caught there. To retrieve a lost password, use the LOST PASSWORD tool.
ORDERING: When placing an order, double check you have entered the correct email and please write down your order number. Sometimes the confirmation email will go to junk/spam folders. Please double check there.
SHIPPING: Please review our shipping policies and product terms and conditions regarding standard shipping timelines. However, some product releases take longer and processing times will be listed on those specific product pages.
ORDER CANCELLATIONS AND REFUNDS: Ordering by accident happens. Unfortunately, payment processors still charge for the transaction and that is non-refundable. Please visit our Policies page for details.
GIFT CARDS: Check your balances here and see additional info regarding lost balance.
Cornhole Bag Availability:
RELEASES: Many people have requested information on how to purchase our specific Ultra Cornhole bags. Because of the popularity of our bags, we have developed a Release Program. We release models in specific quantities at a certain times. We post about the releases on our Facebook Page. We do not stock bags so if you see a bag you like, we recommend buying it during the release or while it is available on our site as it may not be produced again for an unspecified period of time. Our lowest prices are during the initial release window.
RELEASE SCHEDULE: Ultra does not publish a release schedule or calendar in advance. This keeps speculators and resellers from knowing when a particular bag will be available and keeps them from preselling bags.
RESTOCKS: Cornhole bags may be restocked at any time. These are usually unannounced. If you see an older (must be current ACL stamp) bag you want and it’s in stock, don’t pass it up. It may not be restocked again.
Ultra Store and Location:
STORE: Our shop is not open to the public. We do not operate a traditional storefront. Cornhole bags are not stocked at our shop. The helpful staff at our location is working hard to make your bags, boards, accessories and apparel. They will do their best to help you if you visit but they cannot get you bags. Hours are 9am-4pm Pacific, Monday thru Friday.
PLAYING CORNHOLE: There are no public courts for players to use at our location. We suggest following San Diego Cornhole for news and information about local events in and around San Diego. You are sure to see a number of our Team Ultra players there and they are happy to share their bags and talk with you.
IN-STORE PICKUP: Arrangements for boards and other large items to be picked up in store can be made. Please make a note on your board order that you’d like to do so and we will contact you to make arrangements and refund shipping. We do not allow for in-store pickup of bags, accessories and apparel at this time.
EVENT BOOTH: Our booth will be setup at large events primarily on the West Coast. Visit us at ACL Opens in California, Arizona and Las Vegas. Ultra also attends Spencer Makenzie’s The Throwdown and other large events in CA as well as the ACL’s World Championships.